Best Ways to Manage Agent Idle Time

A high rate of idle time is an indicator that something's wrong in your organization: It's the mark of lower productivity and higher staffing costs.
Reduce hold time and mitigate call spikes with Fonolo's innovative call back software for the contact center.

How to Analyze Call Center Data - LiveVox

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Idle Timer Profiles – CONQUER Support

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Top 10 Call Center Quality Monitoring Software

Available Time, Outsourcing Glossary

Employee Monitoring Software - SoftActivity Monitor

Schedule Adherence - Connect

The Best 20 Call Center Software for 2023 - Mailshake

Idle Timeout for Agents - Zoho Desk Knowledgebase

8x8 Contact Center for Agents—Agent idle timer

Four Ways to Optimize Agent Idle Time - Business 2 Community

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timeTracko Offline/idle Time Tracking Software- timeTracko